Major Incident Manager

🔥 4 minutes ago

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The Home Depot

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🛒 Retail

👥 B2C

💰 Debt Financing on 2007-07

Retail • B2C

The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.

📋 Description

• Supports and enables advanced troubleshooting and drives resolution • Participates in interfaces with business stakeholders and IT teams • Documents, reviews and ensures quality and change control standards are met • Provides after hours, overnight, and weekend on-call support • Develops requirements and specifications for project and product lifecycles • Engages vendors as needed to resolve or proactively remediate issues • Reviews and analyzes reports on call volume, quality, etc. • Produces and updates content for knowledge base articles and training for product support team

🎯 Requirements

• 3-5 years of Incident Manager experience (not incident response) • Deep understanding and working knowledge of ITIL • Advanced level of Problem Record Management • Working understanding of Optic • Highly proficient in Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite • Must be legally permitted to work in the United States.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options