Inbound Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HomeLight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

🏠 Real Estate

💰 $55M Debt Financing on 2022-06

Consulting • Marketing • Real Estate

HomeLight is an innovative platform that enhances real estate transactions by connecting home buyers and sellers with top real estate agents. It offers a variety of tools and programs such as 'Buy Before You Sell' to ease the process of purchasing a new home without the contingency of selling an existing one, as well as 'Simple Sale' for quick cash offers. HomeLight assists in calculating mortgage affordability, and facilitates securing mortgages through its connections with lenders. With a focus on making every real estate transaction simple, certain, and satisfying, HomeLight leverages data and technology to match clients with the best agents tailored to their specific needs.

📋 Description

• Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes • Answer questions about home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries • Provide timely and thoughtful support through email and CRM-based support tickets • Troubleshoot basic account and software-related issues, including password resets and agent account support • Complete other customer and agent support tasks as needed • Document interactions and maintain accurate information in CRM and support systems • Deliver a consistently professional, empathetic, and "white glove" customer experience • Research client and agent concerns using HomeLight's HubSpot ticketing system and communicate solutions

🎯 Requirements

• Excellent phone communication skills; comfortable spending several hours a day on the phone • Strong customer service and written communication skills • Some sales or lead-conversion experience is preferred • Genuine customer-first mindset and ability to provide a high-touch, "white glove" experience • Experience working with HubSpot, CRM, customer support, or ticketing software • Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries • Strong organization and attention to detail • Strong, reliable Internet is required • Ability to work 9am to 5pm US Pacific time

🏖️ Benefits

• Permanent work from home position • Training on HomeLight sales applications

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