Patient Services Representative

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Homera

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

Homera is the foremost source of healthy, organic, plant based and sustainable products and services in the Caribbean & Latin America.

📋 Description

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. • Answering questions about the company, offering accurate information about our products and services • Delivering information about the product. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. • Keep records of patient interactions, process patient accounts, and file documents. • Take the extra mile to engage with patients. • Stay updated with products, policies, and services to provide informed support.

🎯 Requirements

• 1-3+ years of experience in customer support, patient support, or a related service-driven role • Experience supporting customers or patients via written channels such as chat, email, or ticketing systems • Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required • Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments • Nice to have: Experience working in telemedicine or related medical contexts. • Nice to have: Experience supporting customers through the Intercom platform.

🏖️ Benefits

• Flexible working hours • Work wherever you choose. • Fun and casual work environment. • We are a diverse, global team!