Infinit-O
1001 - 5000 employees
Founded 2005
💸 Finance
🤝 B2B
Finance • Healthcare • B2B
Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.
Patient Services Representative
🕒 November 11, 2025
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Infinit-O
1001 - 5000 employees
Founded 2005
💸 Finance
🤝 B2B
Finance • Healthcare • B2B
Infinit-O is a company that empowers finance and healthcare organizations to thrive in a digital-first world by offering specialized industry expertise and innovative business process optimization solutions. They focus on streamlining operations, enhancing customer experience, and driving sustainable growth, serving as a trusted partner to help businesses adapt to market changes and improve efficiency while controlling costs. Infinit-O emphasizes a data-driven approach to decision-making and is committed to optimizing processes to increase productivity and quality.
📋 Description
• Handle patient calls related to their outstanding balances • Transcribe voicemails from patients and returns the patients' message • Facilitate payments utilizing client software application • Review all records and makes necessary financial responsibility transfers • Check patient eligibility through insurance online website • Make payment plan arrangements for patients experiencing financial difficulty, and small balance write-off based on the Client established guidelines • Escalate issues/concerns that cannot be resolved to Team Lead and/or Client • Stay up to date with the changes that affect client’s reimbursements • Understand how the medical insurance industry works • Thoroughly notes all encounters/accounts worked • Always maintain HIPAA guidelines. Patient confidentiality is critical • Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability.
🎯 Requirements
• Graduate of any 4-year course • Must have at least 1 year prior experience inbound customer service support preferably in the U.S. medical billing industry • Possesses keen attention to details • Must have excellent English written and oral communication skills • Willing to work under pressure • Willing to work U.S. hours
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off
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