HONK Technologies
Transport • SaaS • Artificial Intelligence
HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.
Client Success Manager
Job not on LinkedIn
September 13
HONK Technologies
Transport • SaaS • Artificial Intelligence
HONK Technologies is a company specializing in roadside assistance and related services. It provides a comprehensive, AI-powered platform that offers customizable solutions for various industries, including insurance, automotive, and logistics management. HONK is known for its industry-leading customer ratings and efficient, real-time vehicle logistics management. They offer advanced digital solutions tailored for motorcycles, EVs, and RVs, as well as accident management and catastrophe event management services. Their platform is designed to enhance customer experiences and operational efficiency by integrating advanced data insights and analytics.
📋 Description
• Lead end-to-end onboarding; Develop and deliver training; Drive account growth; Facilitate regular working sessions; Track and report KPIs; Review support case trends; Conduct strategic account reviews; Provide white-glove support during high-stakes events; Manage escalations with Engineering; Identify and share valuable use cases with Engineering and Product.
🎯 Requirements
• 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus. • Proven ability to de-escalate complex customer issues with empathy and urgency. • You demonstrate excellent communication skills and are equally comfortable presenting to individual contributor stakeholders and directors, and senior-level decision-makers. • Experience with tools such as Zendesk, Asana, or HubSpot is a plus, but not required. • Passion for solving complex business problems with tailored, scalable solutions. • Experience supporting critical workflows for large enterprise customers. • A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.
🏖️ Benefits
• The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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