Customer Success Manager

Job not on LinkedIn

🕒 March 11

🏄 California – Remote

🏄 California – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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RouteSmart Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 40 years

🚗 Transport

🏢 Enterprise

☁️ SaaS

Transport • Enterprise • SaaS

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

📋 Description

• Help municipalities and haulers leverage digital communication and fleet management software • Take ownership of ~100 customers assigned to you and ensure their success • Understand your customers’ needs and help them achieve their goals • Consult with customers on best practices throughout their journey with Routeware • Recommend promotion tactics, training, and feature utilization • Set benchmarks and customer expectations based on real customer data • Analyze data and usage to make additional product and/or waste program recommendations • Provide value to both customers and end-users

🎯 Requirements

• Several years of experience in Customer Success or in the waste management sector (municipal or private) • Great communication skills (written, verbal, instructional) • Prior Customer Success experience is preferred • Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired • Relationship building skills • Keen project management skills • Strong multi-tasking skills • Confidence to be a trusted advisor • Ability to interpret metrics and make recommendations for improvement • A desire for others to succeed • Experience in a SaaS industry.

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • 1 Volunteer day • Summer Friday's