Account Manager – Legal Tech, SaaS

🔥 4 minutes ago

🇩🇪 Germany – Remote

💵 €45k - €60k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Hopkins Rechtsanwälte

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

Legal

Hopkins Rechtsanwälte is a law firm in Germany specializing in legal services for private individuals, offering solutions across a wide range of legal areas such as civil law, labor law, family law, and more. The firm emphasizes digital coordination, cost-effective legal representation, and high client satisfaction. Operating nationwide from Berlin, Hopkins Rechtsanwälte is dedicated to making legal services accessible and affordable with a focus on achieving the best outcomes for their clients.

📋 Description

• Manage software customers and support them in using the software • Resolve operational and technical customer queries • Own customer onboarding from the kickoff and process analysis through to going live with caseflow • Plan and oversee the migration of matter, party, and document data • Review migration results together with customers • Configure customer-specific roles, permissions, templates, workflows, and integrations such as beA • Train lawyers and legal assistants using their own cases • Support Customer Support by phone and email • Analyze inquiries and develop pragmatic solutions • Build long-term customer relationships and identify opportunities for expansion • Share structured customer feedback with Product and Engineering • Help shape the ongoing development of the software

🎯 Requirements

• Completed university degree, ideally in law (e.g., State Examination, Bachelor of Laws (LL.B.), or Master of Laws (LL.M.)) • Several years of experience in Account Management, Customer Success, Sales, or Onboarding at a SaaS company, ideally in a B2B environment • Ability to quickly learn complex software and explain technical concepts clearly • Experience working with law firms or an understanding of legal workflows is an advantage, but not required • Familiarity with law firm software is an advantage, but not required • Exceptionally conscientious and structured approach to work • Confident communication with a variety of stakeholders • Excellent German language skills (C1 level), both written and spoken, required • Demonstrated experience with data migrations and customer-facing software implementations is an advantage, but not required

🏖️ Benefits

• 26 days of annual leave • Fixed-term employment contract with a 24-month term • Flexible working options from home or from our modern Berlin office • Free drinks, fresh fruit, muesli, and more at the Berlin office • Flat hierarchies • Significant opportunity to shape your work and responsibilities • Personal development opportunities • Regular team events • Ergonomic office

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