Senior Software Engineer – Customer Experience Platform

🕒 December 20, 2025

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Hopper

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $96M Venture Round on 2022-11

Travel • Technology

Hopper is a travel booking platform that offers a one-stop solution for planning trips, including flights, hotels, rental cars, and homes. The platform features advanced options such as price prediction, disruption assistance, and the Price Freeze™ feature, allowing travelers to secure deals and manage changes conveniently. Hopper is known for its mobile app availability on iOS and Android, providing a streamlined experience for its users. It serves millions of travelers worldwide, offering VIP support and various affiliate programs for partners.

📋 Description

• Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows. • Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web. • Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency. • Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments. • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration. • Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices. • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction.

🎯 Requirements

• 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications • A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar) • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively • Strong communication skills and comfort collaborating with cross-functional teams.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Paid time off • Professional development opportunities