AI Workflow Optimization Lead

🕒 May 14

🇺🇸 United States – Remote

💵 $105.2k - $147.9k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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Horace Mann

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

💸 Finance

📚 Education

Insurance • Finance • Education

Horace Mann is a company that provides comprehensive insurance and financial solutions tailored for educators and public sector workers. The company offers a wide range of insurance options including auto, home, renters, liability, life, and supplemental insurance. In addition to insurance, Horace Mann provides retirement and financial strategies, such as 529 College Savings Plans, investment management, and student loan solutions designed specifically to help educators. They are committed to supporting educators through various programs, workshops, webinars, and partnership initiatives that aid in professional and personal financial wellness. Horace Mann is recognized for its strong financial stability and ethical governance practices, ensuring security and privacy for its nearly one million educator clients across the nation.

📋 Description

• Leads the design and optimization of AI-enabled business workflows across key functions such as underwriting, claims, and servicing. • Drives process transformation by identifying AI opportunities, defining requirements, and ensuring measurable improvements in efficiency, cost, and performance. • Translate business problems into detailed functional and non-functional requirements for AI-enabled solutions. • Define workflow components including inputs, outputs, decision logic, exception handling, escalation paths, and control mechanisms. • Establish human + AI interaction models including decision support vs. automation, confidence thresholds, review processes, and override rules. • Partner with Product, Engineering, and Data Science teams to ensure requirements are complete, testable, and aligned to implementation capabilities. • Define and document data requirements for AI-enabled workflows, including sourcing, structure, lineage, and usage.

🎯 Requirements

• 7+ years of experience in process improvement, operations, product, or transformation roles. • Experience with AI, analytics, or automation initiatives. • Strong understanding of business processes (insurance experience preferred). • Knowledge of data structures, data quality, and workflow dependencies. • Strong analytical, problem-solving, and stakeholder management skills. • Lean/Six Sigma experience preferred. • Bachelor’s degree preferred. • Periodic travel may be required

🏖️ Benefits

• Ongoing education in AI, data, and process improvement methodologies