Customer Onboarding Specialist

Job not on LinkedIn

🔥 2 minutes ago

🌐 Mexico, Argentina, +6 more countries – Remote

🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote 🇺🇾 Uruguay – Remote 🇨🇷 Costa Rica – Remote 🇨🇱 Chile – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Implement effective onboarding processes for new customers • Conduct initial training sessions and product demonstrations tailored to customer needs • Develop customized onboarding materials and resources in Spanish and English • Maintain clear, consistent, and proactive communication with new customers • Collaborate with sales and customer success teams to improve customer satisfaction and streamline onboarding • Monitor and report on onboarding effectiveness using customer feedback and onboarding metrics • Serve as the primary point of contact for new customers during onboarding • Address customer issues and ensure prompt resolution • Become an expert user of all Hostaway products

🎯 Requirements

• Between 1-3 years of experience in customer onboarding or customer success roles within the SaaS industry • Fluent proficiency in English and Spanish is mandatory • Additional languages are a plus • Proven ability to manage multiple onboarding projects simultaneously while maintaining attention to detail • Strong interpersonal skills • Excellent communication, presentation, and training skills • Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment • Strong problem-solving and critical-thinking skills • Ability to work while physically based within LATAM

🏖️ Benefits

• Competitive pay based on market rates in the country of the applicant • 100% remote work within the applicant's country of residence • Valuable stock options/equity • Professional growth, learning and development opportunities • Career advancement opportunities • Annual paid leave, varying by country and aligned with country and/or contract-specific norms • Country-specific benefits such as health insurance and pensions where customary • Dynamic, diverse and international team culture