Onboarding Manager

🕒 August 21

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Riverside.fm

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

📱 Media

💰 $35M Series B on 2022-04

Marketing • Consulting • Media

Riverside. fm is a company that offers a comprehensive set of tools for recording, editing, and publishing high-quality audio and video content. With features powered by AI, users can record separate high-quality audio and video tracks, edit content quickly, and stream live in full HD. Riverside. fm supports a variety of use cases including podcasting, video interviews, webinars, and video marketing. Its platform provides enhanced functionalities such as AI voiceovers, clean-up tools, transcriptions, and social media clip creation, making it suitable for podcasters, producers, and marketers aiming to create professional-grade media content.

📋 Description

• Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside’s solutions • Educate existing customers on new features and updates to maximize their value from the platform • Create and maintain customer-facing resources, including training decks, guides, and workshops • Collaborate with Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience • Support onboarding and ongoing training of new Customer Success hires • Proactively identify customer needs and milestones, driving customers toward achieving their “first value” • Monitor customer health and address potential risks to minimize churn • Partner with product and marketing teams to ensure resources reflect the latest developments and best practices

🎯 Requirements

• 2+ years of proven experience in a customer-facing role, ideally in onboarding, training, or customer success within a SaaS environment • Strong ability to explain technical concepts in a simple and engaging manner • Experience creating and delivering training content and materials • Exceptional organizational skills, with the ability to manage multiple projects and deadlines • Confidence in facilitating live virtual training sessions • A proactive mindset with a passion for delivering exceptional customer experiences • An eagerness to help and educate others, with a friendly and customer focused attitude • Ability to work Eastern time zone business hours • Must be based in Mexico

🏖️ Benefits

• Remote work arrangement • Eastern time zone business hours