Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📦 Logistics

💼 Consulting

Hospitality • Logistics • Consulting

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Own day-to-day Marketplace partner relationships, including inquiries, outreach, follow-ups, and ongoing communications • Identify partner needs, challenges, and opportunities to improve the partner experience • Own partner onboarding from initial engagement through go-live • Coordinate technical certification, compliance, and integration readiness with internal teams • Maintain accurate partner listings, records, tracking, and reporting across Hostaway's Marketplaces • Handle partner offboarding when required • Provide initial troubleshooting for partner support requests • Coordinate issue resolution across Product, Support, and other internal teams • Escalate significant issues • Support partner communications and marketing initiatives with internal teams • Monitor partner engagement, adoption, and performance • Identify recurring operational bottlenecks and improve workflows, documentation, and automation for a scalable Marketplace ecosystem

🎯 Requirements

• Candidate must be based in the Philippines • Excellent written and verbal English • Strong communication and relationship-building skills • Confidence engaging external stakeholders • Proactive self-starter who identifies problems, proposes solutions, and follows through • Hands-on, team-first mindset • Strong problem-solving skills and ability to improve processes and create automations • Excellent organizational skills and accountability • Ability to manage multiple priorities, coordinate stakeholders, and deliver results independently • Relevant professional experience in a customer-facing, operational, project management, or coordination role • Confidence using digital tools and working in a remote environment • Flexibility to cover Eastern Time (ET) business hours • Experience in a customer- or partner-facing role within a B2B SaaS environment

🏖️ Benefits

• Competitive pay based on market rates in the country of the applicant • 100% remote work with no physical offices; work from a home office, co-working space, or dining room table anywhere in the country of residence • Temporary work from another country with lead approval, subject to the Remote Working Policy • Yearly team offsite • Valuable stock options • Professional growth, learning and development opportunities, and career advancement opportunities • Annual paid leave, with amounts varying by country and contract-specific norms • Country-specific benefits such as health insurance and pensions where customary • Dynamic, diverse, and international team culture

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