Customer Success – UK Clients

🔥 0 minutes ago

🌐 Philippines, India – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Renew all services for existing clients to help achieve revenue targets • Achieve monthly renewal-rate, CSAT, expansion, churn, and cash-collection targets • Conduct detailed investigations into customers’ end-to-end interactions with Sleek • Work cross-functionally with accounting, corporate secretary, product, data, and other relevant departments to resolve issues • Drive customer satisfaction, trust, retention, and seamless renewals • Generate cash collection through renewals, upsells, and upgrades • Track and prioritize the pipeline in a data-driven manner • Prioritize ticket resolution to achieve monthly targets • Improve renewal processes and share best practices with the team • Participate in one-way video screening, screening call, technical case study and roleplay, behavioural fit assessment, and reference verification

🎯 Requirements

• Minimum of 8 years of experience in Sales, Account Management, or Customer Success in a role carrying a sales target and involving customer-facing work • Located in India or the Philippines • Experience working with SMEs, startups, and fast-paced setups in the UK market • Exposure to different cultures • Ability to resolve issues by collaborating internally and externally • Familiarity with Tableau, Zendesk, and HubSpot • Experience handling complex customers and troubleshooting/escalations • Proactive approach to taking new projects through completion • Strong English language proficiency • Ability to conduct data-driven pipeline management • Ability to investigate end-to-end customer interactions and drive cross-functional resolution • Background screening may verify education, criminal history, political exposure, and bankruptcy or adverse credit history • Consent to background checks • Agreement to Sleek's Data Privacy Statement for Candidates

🏖️ Benefits

• Work from home • Flexible start times to accommodate family or other needs • Ability to work fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Internal and external training programmes • Responsibility and autonomy supporting personal growth • Diverse and inclusive environment • Humility and kindness-focused culture • B Corp-certified employer

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