Partner Success Manager

🕒 April 22

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏠 Real Estate

SaaS • Travel • Real Estate

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Own day-to-day relationships with 200+ marketplace and strategic partners • Act as the primary point of contact for non-technical partner inquiries • Ensure partners are successfully onboarded, activated, and continuously engaged • Proactively identify and address partner issues, risks, and growth opportunities • Drive partner accountability and ensure alignment with Hostaway processes and expectations • Own the onboarding of partners and activation • Track partner activity, engagement, and operational performance • Coordinate and manage partner communications (updates, campaigns, newsletters) • Collaborate with Product, Support, and Partnerships teams to resolve partner issues • Identify gaps in workflows and propose process improvements

🎯 Requirements

• 3-5 years of experience in Partner Success, Customer Success, or SaaS Operations • Strong communication skills (written and verbal English) • Proven ability to manage multiple stakeholders and priorities in a fast-paced environment • Highly organized with strong attention to detail • Experience working in a remote, async SaaS environment • Able to work with EST overlap and flexibility across time zones as needed • Strong ownership mindset with ability to operate independently • Hands-on experience using collaboration and support tools such as Slack and CRM platforms (e.g. Salesforce, HubSpot) • Nice-to-Haves: Experience in SaaS startups or partner-facing roles • Familiarity with project management tools (ClickUp, Monday.com, Asana) • Experience supporting partner communications, campaigns, or enablement initiatives • Exposure to email marketing or newsletters (e.g. HubSpot) • Experience working cross-functionally with Product, Marketing, and Support teams

🏖️ Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).