Customer Success Manager, Spanish/Bilingual

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🕒 April 13

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• **What You’ll Be Responsible For (Outcomes)** • **1. Ensure Accurate Order Processing** • - Enter, track, and manage customer orders in QuickBooks/ERP with precision • - Maintain accurate records, documentation, and reporting for every order • **2. Streamline Documentation & Shipment Coordination** • - Prepare export documents, packing lists, certificates, and shipping documentation • - Coordinate with freight forwarders to ensure timely, error-free deliveries • **3. Proactive Customer Communication** • - Manage email correspondence with customers regarding order status, updates, and documentation requests • - Resolve inquiries efficiently, providing clear guidance and follow-up • **4. Reporting & Operational Insights** • - Generate weekly operational reports highlighting order volume, shipping status, and any issues • - Identify process gaps and propose improvements to enhance efficiency and accuracy

🎯 Requirements

• **Minimum Technical & Work Environment Requirements** • **Internet Connection:** • - Primary: 15 Mbps minimum • - Backup: 10 Mbps minimum, must support continuity during power outages • **Primary Device:** • - Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent • - Minimum 8 GB RAM • **Backup Device:** • - Meets or exceeds Intel Core i3 performance • - Functional during power interruptions • **Workspace & Equipment:** • - Webcam and noise-canceling USB headset • - Quiet, dedicated home office space • - Smartphone for customer communication and verification

🏖️ Benefits

• **Benefits** • - **Dynamic Team:** Join a collaborative, innovative culture that values your contributions • - **Continuous Learning:** Gain skills in operations, logistics, and customer success • - **Career Growth:** Access clear pathways to advance your professional journey • - **High-Energy Environment:** Thrive in a fast-paced, outcome-driven workplace • - **Flexible Work Setup:** Work from home or a location that maximizes your productivity • - **Work-Life Integration:** Enjoy reduced commute stress while maintaining peak performance