Client Success Associate

🕒 March 20

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Cardinal Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

📚 Education

👥 B2C

Education • B2C

Cardinal Education is an independent educational consulting and tutoring firm that offers personalized private school and college admissions consulting, comprehensive test preparation (SAT, ACT, ISEE, SSAT, HSPT), one-on-one and online subject tutoring, and academic coaching for students from preschool through grade 12. With offices across major U. S. cities, they provide tailored services including interview and application support, proctored writing samples, and specialized programs for learning differences and executive function. The company focuses on helping families navigate competitive admissions processes and improving academic outcomes through individualized instruction and coaching.

📋 Description

• Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication. • Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement. • Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention. • Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience. • Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience.

🎯 Requirements

• Bachelor's degree or equivalent experience; background in education, customer success, or client services is a strong plus. • At least 2 years of experience in account management, client services, or operations. • Exceptional written and verbal communication skills. • Strong organizational skills and attention to detail. • Comfort working across multiple platforms (e.g., Google Workspace, Trello, CRM/billing systems). • Ability to multitask and manage multiple client relationships in a fast-paced environment. • Empathetic, service-oriented mindset with a bias toward action and follow-through.

🏖️ Benefits

• Competitive salary and performance-based bonuses • Ongoing compensation reviews and merit-based increases • Fully remote work environment with structured team support • Collaborative, high-performing team culture with cross-functional exposure • Hands-on mentorship and career development opportunities • Mission-driven work that directly impacts students and families • Company events and virtual team-building activities • Opportunities to grow within client operations, education services, and beyond