Client Success Associate

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🕒 March 12

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Yellowstone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🏠 Real Estate

Real Estate • Architecture • Construction

Yellowstone is a company specializing in integrated architecture and design services. They have a collaborative approach that integrates design, architecture, and technical experts to deliver seamless and visually appealing structures inspired by their clients’ passions and needs. With a team of highly skilled designers, architects, planners, and construction professionals, Yellowstone excels in creating efficient buildings and interiors. Their projects include office spaces, religious facilities, and food service areas, showcasing their ability to handle a variety of architectural needs. Client testimonials praise their design skills, problem-solving abilities, and professionalism for delivering projects on time and within budget. Based in Ann Arbor, Michigan, they ensure every project comes together flawlessly by working closely with clients and partners alike.

📋 Description

• Act as an operational point of contact for client communication alongside the CSM. • Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards. • Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported. • Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. • Maintain organized documentation of communications and account activity. • Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes. • Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented. • Track engagement signals, timelines, and operational performance indicators. • Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.

🎯 Requirements

• 1–2 years in customer support, client success, account coordination, or operations roles • Strong written communication skills (you will communicate heavily through Slack and email) • Strong organizational and task management skills • Experience using CRM or SaaS tools such as HubSpot, Salesforce, or similar • Ability to manage multiple tasks and follow-ups across several clients simultaneously • Experience working in a remote or asynchronous environment (strongly preferred) • Experience supporting SMB clients (strongly preferred) • Familiarity with recruiting, hiring processes, or staffing workflows (strongly preferred) • Experience coordinating cross-functional teams or projects (strongly preferred)

🏖️ Benefits

• Flexible PTO after 90 days • Fully remote work from anywhere in the Philippines • Long-term stability. The company is profitable with consistent growth. • Opportunity for promotion and career advancement • Paid via direct deposit with no platform transfer fees