Sales Operations Administrator

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Hostaway

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏠 Real Estate

SaaS • Travel • Real Estate

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

📋 Description

• Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules. • Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes. • Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable. • Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows. • Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage. • Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence. • Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow. • Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

🎯 Requirements

• 1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams. • Salesforce or similar CRM admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards. • Practical experience (or strong aptitude) with ChiliPiper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations. • Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates. • Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results. • Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA. • Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth. • Nice to have Salesforce Administrator certification (or in progress). • Deeper ChiliPiper experience with Inbound Concierge and advanced router logic. • Familiarity with Outreach, Gong, and territory planning concepts. • Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.

🏖️ Benefits

• Equity in a profitable, fast-growing scale-up. • 100 % remote with flexible working hours. • Values-driven culture and teammates in 40 + countries. • Generous annual leave plus country-specific benefits (health coverage, pension, etc.). • Rapid career growth—our pace creates constant new opportunities.