Senior Product Manager – Communications

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November 24

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Hostaway

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SaaS • Travel • Real Estate

Hostaway is a comprehensive vacation rental management software that assists property managers in streamlining and automating every aspect of their business. Founded in 2015, the company offers a range of features to enhance property management efficiency, including channel management, automated messaging, dynamic pricing, and financial tracking. Hostaway integrates with major online travel agencies like Airbnb, Vrbo, and Booking. com, and provides a centralized dashboard for managing bookings, guest communications, and operations. Known for its robust API, Hostaway enables custom integrations and is trusted by thousands of property managers globally. It boasts award-winning 24/7 customer support and a suite of tools designed to scale with businesses from a few to thousands of listings. Hostaway is ideal for vacation rental managers looking to expand their reach, increase bookings, and optimize their property management processes.

51 - 200 employees

☁️ SaaS

🏠 Real Estate

📋 Description

• Own the end-to-end product lifecycle for AI-powered communication experiences — from strategy and roadmap to execution and iteration. • Help develop and implement the Hostaway Communications vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision. • Closely work with our design function to iterate on prototypes, ideas and suggestions and evolve them into fully functional and shipped user features. • Prioritise ruthlessly and use data, intuition, and storytelling to align stakeholders and move quickly. • Ensure products and releases are launched correctly and on schedule together with the engineering management team • Define and analyse the metrics that determine success, with the ability to understand what activation, adoption and churn risks look like across the entirety of the communication features portfolio. • Stay current on trends in AI, messaging, automation, and hospitality tech — and bring creative ideas into the product. • Be a key voice in the company for what “excellent” looks like in modern communication.

🎯 Requirements

• 5+ years of product management experience, ideally in B2B/B2C SaaS. • Experience with AI/ML concepts and integrating automation into core workflows. • Strong analytical skills and a focus on business outcomes. • Deep empathy for users, you think in flows, friction points, and moments of delight. • Able to make decisions when surrounded by uncertainty. • You don’t require a support system to maintain momentum. • Able to lead by influencing without authority, aligning cross-functional teams around clear goals and driving outcomes through trust, clarity, and data-informed decision. • Deep understanding of customer operations and the pressures of margin-sensitive industries.

🏖️ Benefits

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).