Site Reliability Engineer

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HostPapa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services • Influence system architecture with a focus on reliability, scalability, and operability • Reduce operational toil through automation and process improvement • Design and operate the observability stack across metrics, logs, and traces • Develop alerting strategies and dashboards for platform and business health • Design and maintain high-availability architectures, redundancy, failover, and disaster recovery strategies • Conduct capacity planning, load testing, and performance optimization • Lead production incident coordination, communication, and service restoration • Own blameless postmortems and drive improvements to reduce incidents, MTTR, and customer impact • Improve reliability of Kubernetes-based platforms through health checks, autoscaling, rollout safety, and resilience testing • Partner with Engineering and DevOps teams on deployment safety, rollback strategies, and platform reliability • Maintain runbooks and operational documentation • Promote SRE best practices across engineering teams • Support other tasks or projects as assigned

🎯 Requirements

• 3+ years of experience as an SRE, DevOps Engineer, or Production Engineer • Strong ownership of production systems • Experience operating highly available, enterprise-grade, multi-tenant SaaS platforms • Hands-on experience with Datadog, Grafana, and Elasticsearch/Kibana • Solid understanding of Linux, networking, and distributed systems fundamentals • Experience with Docker and Kubernetes • Strong scripting and automation skills using Python and/or Bash • Experience participating in on-call rotations and production incident response • Strong written and spoken English • Cloud experience, preferably with Azure; AWS and/or GCP experience valued • Experience with hybrid or on-premises integrations beneficial • Experience defining SLIs/SLOs and managing error budgets, hyperscale/service-provider-grade platforms, chaos engineering, and resilience testing are advantageous or considered assets

🏖️ Benefits

• A competitive salary that values you and your unique skill sets • Career advancement & professional development opportunities • Flexible work arrangements to support work/life balance • 24/7 award-winning customer support • Diversity and inclusion • Accommodation may be provided in all parts of the hiring process