Contact Center Executive, French

Job not on LinkedIn

🕒 June 18

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hotelbeds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Hotelbeds is a global leader in the TravelTech space, serving as an accommodation wholesaler and online travel agency. The company connects and empowers businesses within the travel ecosystem through its cloud-based technology platforms, offering fast access to a wide range of travel products, including accommodation and ancillaries. Hotelbeds exclusively operates in the B2B sector, providing local expertise and support through a team of over 3000 experts, enabling partners to drive growth without competing directly for consumers.

📋 Description

• Handle operational requests related to bookings before arrival, during stay, and after travel. • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. • Provide timely and accurate information to ensure a smooth client experience. • Aim for first contact resolution whenever possible. • Escalate complex cases according to established protocols. • Maintain accurate case documentation in internal systems. • Contribute to a high‑performance, customer‑centric service culture.

🎯 Requirements

• Fluent English & French is mandatory for this role (spoken and written). • Customer service or operational support experience; travel or hospitality background preferred. • Strong problem‑solving skills with high attention to detail. • Ability to manage multiple requests in a fast‑paced environment. • Customer‑focused mindset with a strong commitment to service quality. • Clear written and verbal communication skills. • Experience using booking, case management, or CRM systems is an advantage.

🏖️ Benefits

• Have the opportunity to build strong and lasting business relationships and friendships from around the world. • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.