Contact Center Executive, French

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hotelbeds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.

📋 Description

• Handle operational requests related to bookings before arrival, during stay, and after travel. • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. • Provide timely and accurate information to ensure a smooth client experience. • Aim for first contact resolution whenever possible. • Escalate complex cases according to established protocols. • Maintain accurate case documentation in internal systems. • Contribute to a high‑performance, customer‑centric service culture.

🎯 Requirements

• Fluent English & French is mandatory for this role (spoken and written). • Customer service or operational support experience; travel or hospitality background preferred. • Strong problem‑solving skills with high attention to detail. • Ability to manage multiple requests in a fast‑paced environment. • Customer‑focused mindset with a strong commitment to service quality. • Clear written and verbal communication skills. • Experience using booking, case management, or CRM systems is an advantage.

🏖️ Benefits

• Have the opportunity to build strong and lasting business relationships and friendships from around the world. • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.