Salesforce Product Manager

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Hotelbeds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Hotelbeds is a global leader in the TravelTech space, serving as an accommodation wholesaler and online travel agency. The company connects and empowers businesses within the travel ecosystem through its cloud-based technology platforms, offering fast access to a wide range of travel products, including accommodation and ancillaries. Hotelbeds exclusively operates in the B2B sector, providing local expertise and support through a team of over 3000 experts, enabling partners to drive growth without competing directly for consumers.

📋 Description

• Own and evolve Salesforce as the commercial operating system • Implement Salesforce processes and automations hands-on • Ensure CRM data quality, database logic and reporting reliability • Enable customer-centric commercial processes • Drive AI-enabled Salesforce tools and system integrations • Manage Salesforce maintenance, support and adoption • Support the CRM roadmap and cross-functional governance • Design, implement, maintain and evolve Salesforce as Roiback’s customer-centric commercial operating system • Connect and automate processes across Marketing, Acquisition, Customer Success, Service Desk, Growth and Finance • Support the full customer lifecycle from prospecting through customer growth and churn prevention

🎯 Requirements

• Strong Salesforce technical knowledge, including configuration, flows, automation, objects, fields, permissions, roles and data model logic • Strong hands-on Salesforce implementation capability • Solid database understanding, including data structure, data quality, duplicate management, data integrity and reporting dependencies • Understanding of the end-to-end customer lifecycle, from prospecting and lead qualification through onboarding, account management, growth and churn prevention • Customer-centric mindset focused on visibility, adoption, retention and growth • Ability to translate business problems into Salesforce solutions, workflows and automated processes • Understanding of AI-enabled Salesforce tools, automation opportunities and system integrations • Strong analytical and conceptual skills • Strong project management skills and ability to manage multiple requests, priorities and stakeholders • Strong communication skills for business and technical stakeholders • Appreciation of risk management around financial reporting, legal, compliance and data governance • English proficient at minimum B2 / fluent Spanish • Minimum 3–5 years of experience in Salesforce administration, CRM operations, CRM product ownership, business systems, revenue operations or commercial systems roles • Proven hands-on experience implementing Salesforce processes, workflows, automations and CRM improvements • Experience with Salesforce integrations and external tools • Experience with database management, data quality initiatives and reporting structures • Experience supporting commercial teams across Marketing, Sales, Customer Success, Service Desk or Growth • Bachelor’s degree in Computer Science, Engineering, Information Systems, Data, Business Technology or similar field strongly preferred • Salesforce Certified Administrator required • Salesforce Platform App Builder strongly preferred • Salesforce Sales and/or Service Consultant desirable • Salesforce AI/automation certifications or equivalent experience desirable • Additional knowledge of BI tools, SQL, data modelling, APIs or integration logic is a plus

🏖️ Benefits

• Attractive benefits package • Innovative, engaging and multicultural environment • Opportunity to build strong and lasting business relationships and friendships from around the world • Opportunity to develop your career locally or within one of the company’s working locations across the globe