Customer Success Associate

🕒 May 12

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hourly

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏗️ Construction

📦 Logistics

🍽️ Food & Beverage

Construction • Logistics • Food & Beverage

Hourly is a comprehensive payroll and HR management platform designed to streamline business operations. It provides integrated solutions for payroll, time tracking, GPS, HR, and workers' compensation, ensuring real-time data synchronization. Hourly's platform is particularly beneficial for small business owners looking to simplify payroll tasks and ensure precise financial management with pay-as-you-go options. Businesses in various industries such as construction, maintenance, transportation, and food service leverage Hourly to enhance operational efficiency and manage workers' compensation and payroll needs seamlessly.

📋 Description

• Provide exceptional customer support to payroll clients via phone, email, and chat • Gather, enter, organize, and manage migration and onboarding data accurately • Manage customer accounts and ensure timely onboarding through the customer success program • Maintain detailed and accurate records of customer interactions, delivering data-driven insights to support business decisions • Perform initial troubleshooting and triage of customer issues, escalating complex cases when necessary • Proactively identify and resolve potential customer concerns before they escalate • Develop and maintain expert knowledge of Hourly’s software products, payroll processes, and the insurance industry • Support and process U.S.-based payroll operations with accuracy and attention to compliance requirements • Communicate clearly, professionally, and effectively in both written and spoken English across all customer interactions • Build strong client relationships by delivering a positive, solution-oriented customer experience • Collaborate cross-functionally with internal teams to ensure customer success and satisfaction throughout the client lifecycle

🎯 Requirements

• 1+ years of experience in customer service or customer success in the insurance industry • Excellent written and verbal communication skills • Demonstrated ability to work in a fast-paced environment while handling a high volume of customer inquiries • Strong organizational and time-management skills • Knowledge of insurance software, specifically claims management, underwriting, or rating • Ability to identify customer needs and proactively address concerns • Willingness to work PST • Autonomy • Proactivity • Advanced English proficiency • Excel and G-Suit

🏖️ Benefits

• Full-time Colombian contract + prestaciones • Fully remote position • Prepaid healthcare plan • Bonus for every referral that joins the company • Academic plans