Account Management Associate

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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Housecall Pro

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Housecall Pro is a business management software for home service professionals, providing tools for scheduling, dispatching, invoicing, payment collection, and more. It is designed to improve efficiency and profitability for companies in industries such as HVAC, plumbing, electrical, and other home service sectors. The software includes features like QuickBooks integration, enhanced reporting, customer management, and mobile accessibility, and is trusted by thousands of businesses to automate and streamline their operations.

📋 Description

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth • Serve as the primary point of contact for a portfolio of approximately 100–130 Pros • Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening partnerships • Identify and execute account growth opportunities through consultative upselling and cross-selling of add-on products • Provide ongoing support for a seamless and successful customer experience • Analyze account performance, customer behavior, and product usage data to optimize retention and expansion • Manage and maintain account-specific Standard Operating Procedures (SOPs) • Conduct regular check-ins and business reviews to assess needs and present aligned solutions • Collaborate with Sales, Customer Success, Marketing, Product, and Support teams • Meet and exceed KPIs related to renewals and expansion

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment • Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion • Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management • Strong consultative selling and negotiation skills grounded in data and customer insights • Experience using AI tools to increase quality and efficiency of work • Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail • Experience contributing feedback to improve processes and workflows in evolving environments • Contractor or home services industry experience is a plus • Strong emotional intelligence and empathy to build lasting, trust-based relationships • Excellent written and verbal communication skills with advanced professional fluency in English • Self-motivated and results-driven mindset focused on growth and performance • Ability to think strategically about account success while executing tactically • Proactive approach to identifying opportunities for improvement and expansion • Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

🏖️ Benefits

• Paid holidays • Flexible, take-it-as-you-need-it paid time off • Culture built on innovation that values big ideas, no matter where they come from

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