Partner Service Delivery Manager

🔥 18 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💼 Consulting

📣 Marketing

🔧 Hardware

💰 $4.2G Post-IPO Equity on 2022-04

Consulting • Marketing • Hardware

HP is a leading technology company that operates worldwide. It offers a broad range of products and services, including personal computers (laptops and desktops), printers, and imaging solutions for both home and business use. HP also provides 3D printing solutions, professional and gaming workstations, monitors, and a variety of accessories such as keyboards, mice, and webcams. Additionally, HP is known for its Instant Ink service, which automatically delivers ink to customers' homes. The company is committed to sustainability and offers recycling services for its products.

📋 Description

• Manage a defined portfolio of partners as the primary contact for service delivery matters • Establish regular engagement cadence, including virtual business reviews and operational checkpoints • Develop relationships with partner stakeholders across operational and leadership levels • Analyze partner performance and business trends • Ensure partners meet HP service delivery standards, SLAs, and compliance requirements • Monitor performance metrics and drive continuous improvement • Support resolution of service delivery issues and escalations • Guide partners toward proactive and predictive service delivery models • Enable partners on HP service delivery programs, tools, and platforms • Promote adoption of HP services, including telemetry-based solutions, MPS, and Premium+ • Support onboarding, renewals, and ongoing partner readiness activities • Ensure partners maintain required certifications and capabilities • Collaborate with HP sales, channel, supply chain, and technical teams • Provide service delivery expertise on partner deals and initiatives • Track KPIs including customer and partner satisfaction, SLA compliance, operational performance, and program adoption • Deliver insights and recommendations to improve partner performance and experience

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field • Experience in service delivery, operations management, or partner/account management • Strong communication and stakeholder management skills, including remote engagement • Ability to manage multiple partners and priorities in a fast-paced environment • Analytical mindset with experience using data to drive decisions • Experience working within a channel or partner ecosystem • Knowledge of HP service offerings, tools, or delivery models • Experience with service performance metrics and KPI management • Multilingual capabilities (e.g., Spanish or Portuguese) for regional support

🏖️ Benefits

• Fully remote work arrangement • Regular virtual engagement • Flexibility to support different time zones