Partner Enablement Manager

🔥 0 minutes ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Execute the AMER partner enablement program and collaborate with key stakeholders to ensure program success • Facilitate learning sessions on Smartsheet product, technical, sales, program, and enablement topics • Maintain audience engagement during live and virtual events and deliver multi-hour presentations • Facilitate partner learning across onboarding, ongoing skill development, and certification preparation • Guide partners through enablement journeys in the LMS and partner portal • Address partner enablement request tickets according to established SLAs and partner status • Monitor industry trends and partner feedback and recommend process improvements • Deliver technical product and platform enablement content and stay current with Smartsheet product evolution • Maintain exam integrity and partner proficiency standards • Grade partners across Smartsheet sales and solution certifications • Track and report partner certification and training metrics • Follow up on certification results, identify skill gaps, and recommend training or resources • Craft, manage, and maintain partner portal content • Design and execute partner communications, including coordinating delivery, scheduling, and follow-up • Build relationships with Partner Account Managers and cross-functional teams • Provide feedback to the Manager, Global Partner Experience & Enablement on partner needs and opportunities • Execute enablement initiatives aligned with regional strategy, business priorities, and partner needs • Perform other duties as assigned

🎯 Requirements

• 3-5 years of experience in a technical field such as training, customer success, technical support, or similar roles • Experience with a services-centric partner community in B2B Software • Passion for leading-edge, web-based technologies and desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements • Demonstrated analytical, organizational, and project management skills • Ability to succeed in a fast-paced, dynamic, and high-growth technology environment • High motivation and self-starter mentality; excellent follow-up and ability to deliver within defined timelines • Strong written and verbal communication and presentation skills, including explaining technical subjects to non-technical audiences • Experience crafting engaging training materials and partner communications, and applying engagement strategies to drive partner participation and knowledge retention • Collaborative approach to cross-functional work • Willingness to travel up to 25% based on business need • Experience using Smartsheet, Google G Suite, or comparable applications

🏖️ Benefits

• Equal employment opportunities and inclusive work environment • Remote work eligibility within Costa Rica • Opportunities for growth, exploration, and professional development • Comfortable and positive interview experience accommodations upon request