Ticket Manager

Job not on LinkedIn

🔥 5 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 13%

infoinfo

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of HRin

HRin

51 - 200 employees

Founded 2012

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

HRin is a modern recruitment and HR technology firm that combines agile, technology-driven processes and AI-powered tools to connect companies with qualified candidates. The company offers recruitment and selection services (including specialized hiring for IT and technology roles), recruitment consulting, and a platform with profile analysis and matching features to streamline hiring for employers and job seekers. HRin focuses on fast, personalized talent acquisition and supports clients with employer-branding and people-management solutions.

📋 Description

• Monitor and organize customer improvement requests and tickets • Liaise with the team responsible for customer support

🎯 Requirements

• Highly organized, with strong skills in managing and tracking requests • Excellent communication skills and ease in building relationships with people • Experience tracking and managing tickets and requests • Ability to organize, prioritize, and route requests to the appropriate teams • Ability to monitor request progress and keep statuses up to date • Ability to provide customers with updates on request progress • Proactive, detail-oriented, and deadline-conscious, with strong organizational skills • PJ contractor agreement – open-ended term

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