HST Pathways, is a top-ranked, cloud-based Ambulatory Surgery Center software company dedicated to serving the ASC industry. HST was named KLAS Category Leader for Ambulatory Surgical Center Solutions in the “2018 Best in KLAS: Software & Services” report. Clients include more than 700 organizations such as freestanding ambulatory surgery centers and ASC-hospital joint ventures, as well as 40 multi-facility corporate enterprises. HSTpathways provides the most trusted, enterprise software management solution available to the ASC industry. HST offers specialized software solutions to help ASC organizations achieve efficiencies with surgical scheduling, inventory management, EHR clinical workflows, medical coding, insurance and patient billing, and accounts receivable collections. For more information, visit http://www.HSTpathways.com.

HST Pathways

Customer Support

Serve as the contact for all service and support for HST Pathways applications.

• The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions.
• The support specialist role requires troubleshooting and resolving application and customer workflow problems with exceptional customer service skills.
• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Provide consistent, timely, professional and high-quality client support.
• Communicate and collaborate across teams and departments to help solve issues.

Customer Support Specialist

Operations

Manage healthcare software integrations while enhancing product strategies at HST Pathways.

• The Product Operations and Integrations Manager will strategically support integration projects for our clients, while collaborating cross-functionally with internal departments.
• The individual will work to standardize and optimize processes by creating best practices for integrating our software with our partners, as well as targeting product prioritization of backlog items.
• This is a specialized role within product management that normalizes interoperability functions across all products and services by creating common templates and tools.
• This individual will also perform data analytics and develop methods for meaningful engagement with customers and potential customers.
• Act as a key advisor on integration strategies to senior leadership, providing insights and recommendations for continuous improvement.
• Foster collaboration across departments for integration projects, leveraging insights to enhance product strategies and operational efficiencies.

Product Operations and Integrations Manager

Customer Support Specialist for HST Pathways, providing service and support to clients.

• The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
• The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills.
• Deliver an exceptional client experience by identifying and documenting client needs and issues.
• Answer incoming customer inquiries, effectively applying problem solving techniques.
• Provide consistent, timely, professional and high-quality client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Replicate and document issues for further escalation.
• Participate in quality assurance and application testing of software as required.

Customer Support Specialist - Clinical

Product Manager

Building and delivering innovative software solutions for cost-efficient healthcare outcomes.

• The Associate Product Manager will report to a Group Product Manager, and support the efforts of a Senior Product Manager, owning a discrete line of products.
• The role will focus on tactical roadmap delivery efforts, while advancing skills in the area of long-term product strategy and product ownership.
• Become immersed in the company’s existing Agile software development.
• Work hand-in-hand with Engineering to deliver functional solutions against the roadmap.
• Work with a Senior Product Manager to deliver against the strategic roadmap.
• Write compelling user stories and requirements in support of a seamless product development cycle.
• Monitor and report on post-launch product KPIs.
• Gather product data, including key statistics and user trends.
• Conduct research to identify customer needs and market gaps, including analysis of our competitors.
• Suggest product enhancements to improve user experience.
• Perform quality assurance controls on products to minimize friction on launch.
• Prioritize the implementation of new features, resolving bugs and manage expectations of timelines.
• Liaise with Marketing to ensure proper advertisement and positioning of new products.
• Create support and training documents for internal and external users.
• Participate in system configuration.

Associate Product Manager

Lead product development for innovative healthcare software solutions.

• The Product Manager will report to a Group Product Manager
• Work closely with a Senior Product Manager
• Responsible for owning one of these products
• Strike a balance between tactical roadmap delivery efforts and product strategy
• Become immersed in the company’s existing Agile software development
• Lead product development, strategy, and redesign from ideation through development to market launch
• Conduct research to identify customer needs and market gaps
• Prioritize the implementation of new features, resolving bugs and managing expectations of timelines
• Recommend present and future product enhancements to improve user experience
• Collaborate with Engineering to deliver functional solutions
• Create support and training documents for internal and external users
• Liaise with Marketing to ensure proper advertisement and positioning of new products
• Monitor and report on post-launch product KPIs
• Own a product roadmap and prioritize it to solve user problems
• Support market and competitive differentiation efforts
• Manage the quality of your product(s).

Transform healthcare with innovative software technology for surgery centers.

• The Product Owner will report to a Group Product Manager and work closely with a Senior Product Manager that owns a discrete line of products
• Your time will be focused primarily on the activities of a Product Owner, while advancing your skills in the area of product strategy
• Become immersed in the company’s existing Agile software development
• Translating Product Managers’ strategies to tasks for development, ensuring epics created by the Product Manager are appropriately broken down to user stories for development
• Coordinate with the engineering department to deliver functional solutions
• Develop, articulate, refine and communicate the goal of a given product
• Create, communicate and sequence a product backlog
• Manage sprints in alignment with established goals and backlog priorities
• Monitor and report on users’ reactions after launching
• Gather product data, including key statistics and user trends
• Conduct research to identify customer needs and market gaps
• Suggest product enhancements to improve user experience
• Perform quality assurance controls on products
• Prioritize the implementation of new features, resolving bugs, manage expectations of timelines and evaluate progress at each stage of development
• Understanding and anticipating the client’s needs to more effectively manage the development process
• Work functionally to ensure the proper marketing, positioning, launch of new products and features
• Create support and training documents for internal and external users

Product Owner

Full-stack Engineer

Transform practice management software into cutting-edge cloud platform for healthcare delivery.

• Take part in transforming the flagship practice management product into a cloud-based platform
• Develop high-quality, efficient code using the latest cloud technologies
• Lead feature development process in collaboration with Product Manager
• Oversee code review process and unit testing for all deliverables
• Assist in test case identification for quality assurance team

Remote Jobs at HST Pathways

HST Pathways

Customer Support Specialist

HST Pathways

Product Operations and Integrations Manager

HST Pathways

Customer Support Specialist - Clinical

HST Pathways

Associate Product Manager

HST Pathways

Product Manager

HST Pathways

Product Owner

HST Pathways

Senior Software Engineer - Practice Management

HST Pathways