Principal Account Manager

September 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+12 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $155k - $180k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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Veriff

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Security • Compliance • Finance

Veriff is a company that specializes in identity verification services. They provide technology to help businesses verify the identities of their users online, ensuring compliance, security, and trust. Their services are essential for industries where secure and reliable user identification is needed, such as finance, banking, and online marketplaces. Veriff's innovative solutions help prevent fraud and enhance user experience through seamless identity verification processes.

501 - 1000 employees

Founded 2015

🔐 Security

📋 Compliance

💸 Finance

💰 $100M Series C on 2022-01

📋 Description

• Developing trust and relationships with our customers • Ensuring growth and product utilization within our customer base • Acquiring a thorough understanding of our customer needs and requirements • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives • Serving as the link of communication between customers and internal teams • Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust • Clearly communicating the progress of initiatives to internal and external stakeholders • Assisting with challenging customer requests or issue escalations as needed

🎯 Requirements

• 10+ years experience as an Account Manager within the SaaS industry • 3+ years as a Strategic AM/Principal AM supporting strategic clients ($1MM+ ARR) • Previous experience adopting analytical tools and ability to drive performance assessments that are data driven • Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback • Previous experience supporting global enterprise, strategic customers within the SaaS industry • Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention • Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Product & Engineering teams and our customers

🏖️ Benefits

• Full-remote job within our eligible locations in the USA • Extra recharge days per year on top of your annual vacation days • Stock options that ensure you share in our success • 401(k) matching • Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally • Learning and Development and Health & Sports budgets that you are free to tailor to your own needs • Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary