Senior Customer Onboarding Specialist

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform. • Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals. • Conduct regular strategic calls to drive product adoption and customer engagement. • Ensure customers complete all required technical setups efficiently and on schedule. • Train and educate customers on how to effectively utilise HubSpot’s tools. • Begin strategising and launching growth-oriented campaigns with customers. • Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience. • Improve and scale the HubSpot software setup process.

🎯 Requirements

• Experience in one or more of the following: • Supporting software implementation projects • Leading in-house software adoption initiatives • Working in marketing, sales, customer success, or customer service roles • Ability to manage simultaneous software implementations for multiple clients. • Capable of delivering engaging product training sessions via phone and web conferencing. • Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes. • You are a consultative, customer-focused professional with strong skills in articulating value, running EBRs, and defining success plans that drive customer outcomes. • Proficient in researching, troubleshooting, and solving complex software issues. • Able to effectively project manage and create structured plans that ensure customer success post-onboarding. • Adaptable to a fast-paced and evolving environment and comfortable working in a multicultural environment across APAC. • Displays a strong growth mindset with a dedication to continuous learning and personal growth. • An understanding of API concepts and system integration mechanisms preferred.

🏖️ Benefits

• Hybrid work environment - You can choose to work from Home, Office or Flex! • Exceptional new hire training and onboarding • An education allowance up to USD$5,000 per annum • Flexible Time Off Policy • Private health insurance allowance & annual fitness reimbursement • Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values • Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks