Senior Services Consultant

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers, to lead the customer to long term success with HubSpot: • Diagnose customer need based on business objectives and technical requirements • Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs • Work directly with the customer or partner to define resource needs • Establish clear milestones, project plans, and timelines for execution • Present plans to the customer's Executive team • Influence customer purchase decisions by driving urgency and certainty in recommended solutions • Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams, customizing implementation solutions for customers. • Build relationships with accredited Solutions Partners to: • Enhance quality of recommendations • Contribute to partner development by providing feedback directly and through PDMs • Enhance effectiveness of partner accreditations • Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management to HubSpot prospects

🎯 Requirements

• Have fluency in English • Have a customer first mindset and a consultative approach to problem solving • Have deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers • Have experience helping customers drive organizational change • Have experience driving value conversations to executive teams • Have excellent oral and written communication skills • Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision • Have a strategic mindset and can help customers with their long-term planning, recommending additional HubSpot products and services that will help them grow • Are very detailed-oriented and have strong project management skills • Have a strong technical aptitude, with a deep understanding of integrations, APIs, and technical strategy