Senior Professional Services Consultant – German

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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Lead individual customer engagements and participate in or lead larger global customer rollouts • Drive end-to-end customer onboarding through Discovery, Design, Configuration, Rollout, and Adoption Monitoring • Support the sales team with complex scoping requirements and present Wrike's professional services offerings • Track and maintain accurate client records and key milestones using Wrike, Salesforce, and other systems • Manage successful completion of customer engagements while achieving critical success metrics • Advocate for customers and assist in prioritizing new product features • Collaborate with the Product team and internal stakeholders to identify short-term solutions and influence the product roadmap • Ensure smooth hand-offs around professional services engagements with cross-functional teams • Represent the DACH region with cultural and language fluency • Mentor junior team members

🎯 Requirements

• 3+ years in consulting and customer-facing roles • Experience in project management • Agile, PMI, Lean, or similar certifications are a plus • Ability to understand complex customer processes and needs and define clear implementation goals • Extensive understanding of and ability to apply change management principles • Thorough expertise in one industry or critical customer segments such as Marketing/Creative, IT, Professional Services, or PMO • Ability to engage in technical discussions and present complex digital transformation options and strategies • Ability to collaborate cross-functionally with Sales on account plans and ongoing professional services support • Excellent verbal, presentation, and written communication skills • Effective communication across all organizational levels, particularly executive stakeholders • Ability to manage difficult audiences and complex client relationships • Ability to provide thought leadership and knowledge of industry best practices • Firm accountability and ownership of work • Deep understanding of the DACH market and fluency in German; German native speaker required • Superior organization and time-management skills • Extensive consulting skill set and customer-centric approach • Relevant university degree is a standout quality, not a requirement • SaaS environment experience is a standout quality

🏖️ Benefits

• 25 days of paid vacation • Pension scheme • Life Insurance plan • Health Insurance • Income Protection • Parental leave (26 weeks paid for birth mothers, 4 weeks for non-birth parents) • Bike to Work scheme