Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
Senior Director, Growth – Enterprise CX
🕒 March 20
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Hugo
1001 - 5000 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🌍 Social Impact
B2B • Artificial Intelligence • Social Impact
Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.
📋 Description
• Responsible for driving the development of actionable prospects for new non-AI lines of business • Identify buyers and participate in conversations with prospects up to contract signing • Map the client’s outsourcing landscape and identify decision makers • Prioritize prospects/leads based on various factors • Provide understanding of existing vendors and procurement pathways • Help assemble a compelling product proposition alongside other team members • Market Hugo broadly across organizations • Navigate internal client politics/workflows • Attend and advance follow-on conversations through to contracting
🎯 Requirements
• Demonstrably high credibility with senior former large technology company peers • Discretion and ethics in handling internal knowledge • Strategic thinker with a bias towards action • Entrepreneurial with a willingness to tackle greenfield work • Recent experience (no longer than 2 years past) selling into large technology players, e.g. Meta, Microsoft, Google, etc • Deep understanding of how large technology players evaluate and approve vendors (preferred) • Demonstrated success operating in environments with evolving requirements • Executive-level communication and client-facing judgment
🏖️ Benefits
• hybrid work environment • dynamic environment with measurable impact • highly competitive compensation and benefits
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