Strategic Account Growth Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Hugo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🌍 Social Impact

B2B • Artificial Intelligence • Social Impact

Hugo is a business process outsourcing (BPO) company that specializes in digital and AI-powered operations, omnichannel customer support, and trust & safety services for large technology and media companies. Founded in 2017 and employing thousands across Africa and other regions, Hugo focuses on hiring and training university-educated African youth, providing workforce development and career growth through programs like Hugo Academy while delivering enterprise-grade customer experience solutions. The company emphasizes social impact by expanding access to meaningful digital-economy jobs across the continent.

📋 Description

• Step-by-Step Pipeline Advancement: Systematically move opportunities forward by executing micro-steps, crafting personalized email follow-ups, setting up strategic client meetings, gathering account insights, and logging meeting outcomes. • Content & Story Amplification: Leverage and promote Hugo’s technical marketing stories, case studies, and thought leadership across LinkedIn, direct email channels, and targeted outreach to generate inbound curiosity and warm up accounts. • Sales Co-Pilot to Account Leadership: Partner directly with client-facing account executives and leadership to prepare briefing materials, outline key stakeholder priorities, and coordinate back-office action items that keep sales conversations moving forward. • DemandFarm & HubSpot Ownership: Own the backend administration, configuration, and absolute data hygiene of our HubSpot CRM and DemandFarm account-planning stack. • Stakeholder & Org Graph Architecture: Architect precise visual relationship maps in DemandFarm, charting decentralized employee networks, key decision-makers, and buying centers across target accounts and divisions. • Systematic Whitespace Analysis: Continuously analyze mapped accounts to pinpoint unserved units and adjacent service opportunities, feeding actionable intelligence directly to account leaders for targeted expansion.

🎯 Requirements

• 3–5+ years in Revenue Operations, Sales Development, Account-Based Marketing (ABM), or Sales Operations within a scaling technology or technical services environment. • Hands-on experience managing CRM databases (HubSpot preferred) and specialized Key Account Management (KAM) / relationship mapping overlays (such as DemandFarm, Salesforce Account Maps, or enterprise equivalents). • Outstanding organizational skills with a relentless focus on incremental progress; moving deals forward through disciplined communication, email follow-ups, and meeting management. • Ability to leverage technical case studies and marketing narratives to initiate warm conversations, engage decision-makers on LinkedIn, and nurture leads. • Comfortable untangling complex corporate org charts, spotting whitespace, and translating account data into strategic opportunities for sales leadership.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities