Payroll Connections Specialist

🕒 Yesterday

🇺🇸 United States – Remote

💵 $28 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧾 Payroll

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Human Interest

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💸 Finance

💳 Fintech

💰 $200M Series D on 2021-08

Finance • Fintech

Human Interest is a company that provides affordable and full-service 401(k) and 403(b) retirement plans, primarily targeting small and medium-sized businesses. Founded in 2015, they aim to streamline the retirement planning process through seamless payroll integrations with over 500 leading payroll systems. The company emphasizes low-cost funds and zero transaction fees, and offers customizable retirement solutions to meet the diverse needs of employers and their employees. Human Interest also provides investment advisory services through its subsidiary, Human Interest Advisors LLC. Their goal is to make retirement benefits accessible to businesses of varying sizes, enhancing employee financial wellness and satisfaction.

📋 Description

• Be the main point of contact for clients, responsible for helping them establish technical integrations with 400+ payroll providers • Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness • Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner • Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management • Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business • Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions • Independently guide clients through data analysis and assist with their data transmission efforts • Communicate professionally to both internal and external clients while focusing on needs-driven solutions • Identify areas for process improvement and assist in leading projects which may broadly impact our business

🎯 Requirements

• 3+ years of experience in a professional role demonstrating strong technical troubleshooting and analytical skills. • At least 1 year of dedicated customer service experience paired with exceptional verbal and written communication skills. • A robust work ethic and a proven ability to manage projects, work independently, and deliver high-quality results with minimal supervision. • Prior experience working with retirement plans or payroll providers, alongside a general grasp of governing industry regulations. • The ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines. • A passion for process improvement, a desire to master new programs, and a demonstrated ability to effectively champion change. • Extreme, uncompromised attention to detail and a commitment to quality output. • Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem.

🏖️ Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees • Top-of-the-line health plans, as well as dental and vision insurance • Competitive time off and parental leave • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness • Lyra: Enhanced Mental Health Support for Employees and dependents • Carrot: Fertility healthcare and family forming benefits • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt • Monthly work-from-home stipend; quarterly lifestyle stipend • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.