Lead Product Manager

🔥 9 minutes ago

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗿 South Dakota – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap • Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria • Partner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality • Balance near-term business needs with long-term platform scalability, maintainability, and compliance • Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation • Drive platform integration with Next Best Action • Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance • Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations • Identify dependencies, risks, and tradeoffs, escalating decisions as needed • Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams • Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership • Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data • Serve as a day-to-day product escalation point for delivery teams and business stakeholders • Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations • Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls • Incorporate customer, compliance, and operational feedback into product iteration and refinement • Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success • Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk • Monitor platform performance and integration health, driving corrective actions and enhancements as needed

🎯 Requirements

• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred • 5+ years of experience in product management, platform product ownership, or digital capability delivery • Strong understanding of consent, preference, privacy, or customer data management concepts • Familiarity working with Next Best Action platforms, AI platforms, or intelligent platforms • Experience managing complex backlogs for enterprise platforms used across multiple channels and business units • Demonstrated ability to translate regulatory or policy requirements into functional product capabilities • Proven experience working with cross-functional technology, legal, compliance, and business teams • Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.

🏖️ Benefits

• Health benefits effective day 1 • Paid time off, holidays, volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities