Senior Content Designer

🔥 15 hours ago

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Logo of Humana

Humana

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Drive content design for features and journeys using research, analytics, and content assessments (audits, inventories, touchpoint mapping) • Translate research, stakeholder, and journey insights into clear, actionable digital experiences • Plan and execute content across the product lifecycle, including creation, review, approval, and QA • Simplify complex, regulated healthcare information with clear, accessible content across UI, microcopy, and multi-channel experiences • Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy • Partner cross-functionally with product management, product design, research, engineering, legal and compliance • Apply and contribute to guidelines, standards, and tools to ensure consistency and quality • Drive optimization using analytics, VOC data, and testing to improve performance

🎯 Requirements

• 5+ years in content design, UX writing, or content strategy, with experience owning content from discovery through delivery and iteration • Strong writing and editing skills, with the ability to simplify complex or regulated information • Experience conducting content audits, research, and developing data-informed content strategies • Solid understanding of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards • Proven cross-functional collaboration and a portfolio demonstrating end-to-end work and measurable impact

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities

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