Senior Workforce Management Professional

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $71.1k - $97.8k / year

⏰ Full Time

🟠 Senior

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). • The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. • The Senior Workforce Management Professional assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. • Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. • Begins to influence department’s strategy. • Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. • Exercises considerable latitude in determining objectives and approaches to assignments.

🎯 Requirements

• Minimum 3 years of Staff Planning/Workforce Mgmt. experience in a multi-site Global Contact Center environment • Minimum 3 years of experience with Workforce management systems, such as Aspect, Verint, and/or Genesys • Experience in long-term capacity staff planning and modeling • Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint • Excellent written and oral communication skills • Strong analysis, critical thinking, and analytical problem solving skills • Ability to handle multiple tasks and deadlines with attention to detail • Must be passionate about contributing to an organization focused on continuously improving consumer experiences • Must be willing to work 8am-5pm EST

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, paid parental and caregiver leave) • short-term and long-term disability • life insurance • many other opportunities