Full-Cycle Success Account Manager

🕒 April 14

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Humand

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 Seed on 2023-07

HR Tech • SaaS • B2B

Humand is a remote-first HR technology company and SaaS platform that helps organizations build digital employee communities to boost engagement, recognition, internal communication, and productivity. The company provides a Connect platform and related HR tools aimed at empowering employees, improving workplace happiness, and streamlining people processes for companies across geographies.

📋 Description

• End-to-End Ownership: Lead the complete journey of our EMEA clients. • Flawless Onboarding: Manage the initial setup, platform configuration, and training. • Strategic Account Management: Drive user engagement, monitor platform adoption metrics, and hold strategic reviews with key stakeholders to ensure ROI. • Expansion & Retention: Identify upselling and cross-selling opportunities (new modules, more users) and proactively prevent churn. • Build the Playbook: Define, document, and iterate our EMEA Onboarding and CS processes from scratch.

🎯 Requirements

• Fluency in English & Portuguese is an absolute must. • Proven experience managing EMEA B2B SaaS clients. • Experience handling Enterprise accounts is highly valued. • Mindset & Soft Skills: You are confident, proactive, and not afraid to challenge clients or push them to meet implementation deadlines. • Process-oriented: You have a builder mentality and love creating structure out of ambiguity. • Adaptable: You enjoy the complexity of an Enterprise account but don't mind rolling up your sleeves for smaller accounts.

🏖️ Benefits

• Flexible work arrangements