Implementation Manager

🕒 May 13

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Hummingbird

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

💳 Fintech

🔐 Security

Compliance • Fintech • Security

Hummingbird is a platform dedicated to enhancing financial crime compliance operations. It offers a range of tools and solutions for regulatory reporting, automating Suspicious Activity Reports (SARs), anti-money laundering (AML) investigations, and customer due diligence. By leveraging automation and artificial intelligence, Hummingbird streamlines workflows, improves productivity, and reduces the time spent on manual compliance tasks. The platform serves a variety of financial institutions, including banks, fintechs, and crypto companies, as well as government and law enforcement agencies. Hummingbird aims to provide a unified view of risk and compliance, enabling more accurate and efficient investigations and decision-making processes.

📋 Description

• As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has! • You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity • With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs • Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities • Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes

🎯 Requirements

• Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans) • A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped • You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early • Someone who’s energized by a fast-moving, evolving environment.

🏖️ Benefits

• Competitive hourly rate • Remote-first, fully distributed company with flexible working hours. • Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.