Commercial Operations, Customer Success Coordinator

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• The person will support the Senior Vice President North America by improving how commercial information, agent requests, B2B customer needs, trade marketing projects, digital partner actions, CRM data, AI-enabled workflows, and customer-success opportunities are organized and executed. • Serve as the primary internal contact for independent sales agents, selected B2B retailers, and digital partners. • Proactively manage seasonal dealer outreach and support to ensure seamless product ordering and execution cycles. • Own customer-service issues that directly impact commercial relationships, driving them to swift resolution. • Act as the cross-functional coordinator bridging the gaps between Sales, Marketing, Operations, and Digital teams. • Maintain total ownership of Monday CRM and related commercial systems, ensuring flawless data hygiene. • Manage account records, agent requests, seasonal task tracking, retailer follow-ups, and project boards. • Oversee digital partner tasks, asset delivery workflows, and dashboard inputs. • Track B2B issues systematically to ensure no balls are dropped and patterns are flagged for operational improvement. • Use AI to summarize agent/customer notes, turn meetings into actionable task lists, organize customer follow-ups, and prepare first-draft outreach. • Leverage AI for CRM data cleanup, classifying trade marketing assets, and building process documentation. • Assist in building, managing, and continually improving AI-led business intelligence systems and automated reporting discipline. • Coordinate and organize trade marketing assets, ensuring independent reps and retailers have what they need. • Track marketing campaigns, manage asset delivery checklists, and collect in-store display photos from the field. • Conduct execution reviews and provide basic reporting on marketing campaign completion rates. • Coordinate onboarding requirements for new digital partners and retail platforms. • Ensure the accurate and timely delivery of product information (PIM), images, and digital assets. • Monitor online content accuracy, coordinate promotional calendars, and execute compliance checks. • Support selected initiatives aimed at improving the direct-to-consumer (DTC) customer experience, retention, and issue resolution.

🎯 Requirements

• Monday.com or similar CRM/project management platform • Independent sales agent support • B2B customer follow-up • Proactive seasonal dealer support • Trade marketing execution; • Digital partner administration; • Customer-service issues that affect commercial relationships; • Delected DTC customer-value initiatives; • AI-enabled workflow improvement; • Business intelligence, dashboard support, and reporting discipline • Google Workspace: Gmail, Drive, Docs, Sheets • Google Sheets / Excel: filtering, sorting, structured lists, basic formulas • CRM data hygiene • Task management and follow-up tracking • File organization and version control • Ecommerce website review / product page checking • - Familiarity with AI tools such as ChatGPT, Gemini, NotebookLM, or similar • - Comfort learning automation tools and workflow platforms • Nice to have: • Apparel, outdoor, ski, wholesale, retail, or ecommerce experience • Experience supporting sales agents or account managers • Experience with trade marketing programs • Experience with digital partner or marketplace administration • Experience reviewing product detail pages • Experience with customer segmentation or retention support • Basic familiarity with Power BI or dashboard links