Customer Service and Administration Assistant

🔥 9 minutes ago

🇵🇭 Philippines – Remote

💵 $1.5k - $2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Respond to customer enquiries via email, phone and online messaging • Assist wholesale retailers with product availability, order enquiries, delivery updates and account-related questions • Support B2C customers with product enquiries, order tracking, returns, warranty requests and after-sales assistance • Handle complaints professionally and escalate complex issues • Maintain accurate customer records and follow up on outstanding enquiries • Process and monitor customer and wholesale orders • Coordinate with warehouse and logistics teams on dispatches, deliveries and stock availability • Assist with returns, exchanges, refunds and warranty administration • Update product information, pricing, stock availability and listings across e-commerce platforms • Maintain order records and assist with basic reporting • Identify recurring customer issues and recommend improvements • Support website and product catalogue administration • Document and improve internal processes • Manage shared inboxes • Provide administrative assistance to business owners and management • Prepare documents, spreadsheets, reports and meeting notes • Maintain internal databases, filing systems and customer records • Follow up with suppliers, customers and internal team members • Assist with business coordination and ad hoc administrative projects • Manage paperwork for incoming shipments from overseas suppliers • Maintain shipment spreadsheets with shipment and delivery dates

🎯 Requirements

• Minimum 3 years' experience in customer service, e-commerce support, administration or a similar role • Excellent written and spoken English, with confidence communicating with Australian customers • Previous experience supporting an Australian, New Zealand, UK or US business preferred • Strong organisational skills and ability to manage competing priorities • Experience handling customer enquiries, order processing and complaint resolution • Proficiency with Microsoft Office or Google Workspace • Familiarity with e-commerce platforms, CRM systems and customer support tools • Strong attention to detail, problem-solving skills and a proactive approach • Ability to work independently across multiple brands and business functions • Experience with Shopify, Neto/Maropost, WooCommerce or similar e-commerce platforms highly regarded • Experience with wholesale distribution, retail or consumer products highly regarded • Familiarity with inventory management, order fulfilment and logistics highly regarded • Previous executive assistant or business administration experience highly regarded • Intermediate level Excel reporting and product catalogue management highly regarded • Ability to disclose any existing ongoing roles or client work • Expected to reflect this engagement on LinkedIn as “Independent Contractor”

🏖️ Benefits

• 100% remote work from home • Flexible time management as an independent contractor, aligned with AU business hours • Independent Contractor Agreement engagement