IT Support Engineer, Level 2

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 A$2k - A$2.2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Provide frontline IT assistance and answer inbound support calls • Deliver responsive, customer-focused remote technical support • Diagnose, troubleshoot and resolve technical issues remotely • Communicate request status and resolutions to customers • Escalate complex or high-priority issues while maintaining customer ownership • Document troubleshooting activities, resolutions and customer communications • Support Microsoft Windows workstations, applications, updates, patches, hardware and peripherals • Diagnose internet, wired/wireless network, VPN, DNS, DHCP, local network and remote access issues • Support printers, print queues, print servers, scanners, multifunction devices, drivers and peripherals • Troubleshoot and administer customer firewall environments, including rules, VPNs and network access • Administer and support Microsoft 365 accounts, Exchange Online, mailboxes, groups, licenses, passwords, MFA, Teams, OneDrive and SharePoint • Support Microsoft Azure and Entra ID users, groups, authentication, MFA, SharePoint, devices and basic resource/access administration • Manage support requests in Autotask PSA and maintain accurate ticket records • Categorise, prioritise, acknowledge and progress tickets within SLA timeframes • Maintain technical notes, inform customers, escalate tickets and manage queues through completion • Undertake IT deployments, onboarding, migrations, Microsoft 365, Azure/Entra ID, network/firewall, software rollout, office move and infrastructure upgrade projects • Perform some project activities outside standard hours to minimise customer disruption • Identify recurring issues and raise them with the wider IT team • Work under the direction of the Director of IT and take ownership of assigned work

🎯 Requirements

• Filipino (Philippines-based) candidate • Previous experience in an IT Helpdesk, Service Desk, Managed Service Provider (MSP) or IT Support Engineer role • Strong knowledge of Microsoft Windows desktop operating systems • Practical troubleshooting experience across workstations, applications, networks and peripherals • Experience administering and supporting Microsoft 365 • Experience with Microsoft Azure and/or Microsoft Entra ID • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs and Wi-Fi • Experience troubleshooting printers and common business peripherals • Understanding of firewalls and network security fundamentals • Experience working with a ticketing or PSA system • Strong written and verbal English communication skills • Confidence communicating with customers over the telephone • Ability to manage multiple support requests and prioritise according to urgency and SLA requirements • Strong attention to detail in technical documentation • Comfortable working Sydney operating hours rather than standard Philippine business hours • Must be available for meetings and collaboration during core AEST or PHT business hours • Must disclose existing ongoing roles or client work • Must reflect this engagement on LinkedIn as “Independent Contractor” • Autotask PSA, MSP environments, Apple macOS, Microsoft Intune, Microsoft Defender, Microsoft Azure, Microsoft Entra ID, SharePoint Online, Microsoft Teams administration, RMM platforms, firewall administration, endpoint security, backup and disaster recovery, and IT infrastructure deployment experience are advantageous

🏖️ Benefits

• Company-provided laptop • Required security software • Productivity and collaboration applications • Remote support and management tools • Access to Autotask and other relevant IT management platforms • Access to customer systems as required for the performance of their duties • Flexibility in how contractor manages their time