Level 3 Support Engineer

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🔥 9 minutes ago

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Resolve complex software issues, identifying root causes and recommending permanent solutions. • Investigate database and application problems. • Analyse server performance and application logs. • Work with pre-built queries, toolbox documents, and existing data-integrity stored procedures. • Understand core system architecture and validate REST responses. • Recognise transitions between in-venue and cloud data. • Work within a continuous CI/CD release model. • Respond to system-generated notifications that exceed the capacity of Level 2. • Focus primarily on SLAs already touched by Level 2 but not yet resolved. • Communicate with customers when an issue is escalated and resolved. • Work closely with developers on software defects. • Mentor Level 2 Support Engineers and improve support documentation. • Contribute to team discussions and shared learning.

🎯 Requirements

• 5+ years in Technical Support or Application Support. • Strong SQL skills (Microsoft SQL Server / T-SQL). • Experience supporting SaaS platforms. • Excellent analytical skills. • Experience mentoring junior engineers. • Outstanding communication. • Ability to manage high-priority incidents. • Ability to manage multiple issues concurrently without dropping them.