Support Technician – Level 1

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• **Role Overview:** Support Technicians provide a high level of customer service when resolving Level 1,2 or 3 support tickets (where capable), within required timelines. • **Key Responsibilities:** • - Ensure all LMS products knowledge training has been completed, with any areas of uncertainty addressed to other team members and Product Management team as needed. • - All customer emails and phone calls are answered within the required timeframe • - Support Team procedures are followed at all times, and ways for the team to continually improve are raised for discussion. • - Tickets are logged in ZenDesk for all Support requests and triaged according to Support Department procedures • - Support requests are accurately resolved by the appropriate method given the nature of the query, within the required timeframes for resolution. • - Help to other Support team members is provided as necessary to ensure the Team as a whole meets all targets

🎯 Requirements

• **Required Skills and Qualifications:** • - Previous experience in a customer facing technical support role • - Proficient user of ZenDesk, Sharepoint, MS Office products • - Proven ability to learn and apply technical knowledge • - Proven success at identifying, analysing and resolving problems • - Well developed written and verbal communication skills • **Work Arrangement & Expectations:** • This is a remote role that will be set up as an independent contractor engagement. • To ensure alignment and transparency, successful candidates will be expected to: • - Disclose any existing ongoing roles or client work • - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)