Technical Account Manager

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🔥 12 minutes ago

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Hunt St

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Hunt St is an Australia-based recruiting firm founded by brothers Shaun and Eliot with the aim of helping small and medium-sized enterprises (SMEs) hire top offshore talent directly, avoiding the high costs associated with traditional outsourcing agencies. The company offers a unique one-time finder's fee model, enabling clients to save significantly on recruitment costs. They provide comprehensive services including job postings, candidate screenings, interviews, and legal support for compliant remote hiring. Hunt St specializes in sourcing talent from countries like the Philippines, Nepal, Indonesia, and India, offering a transparent and ethical hiring process that allows businesses to provide fairer compensation to employees while ensuring stringent security and compliance measures are met.

📋 Description

• Onboard and provision clients by coordinating internal and client stakeholders, understanding customer processes, designing integrations, conducting onboarding meetings, demonstrating products, and training users • Build trusted-advisor relationships with clients and partners and provide technical advice to Account Managers • Provision and configure new client environments and assist developers with product integrations • Perform basic HTML and JSON coding for affiliate modifications and front-end adjustments • Provide technical support by diagnosing integration queries, errors, and other client issues • Create technical and non-technical documentation accessible to varied audiences • Collaborate with internal teams to resolve client issues and create business-as-usual processes • Analyze client data, interpret results, recommend improvements, and identify potential issues • Conduct client health checks and discuss customer-experience improvements • Test products, report bugs, maintain HubSpot/CRM records, and create explanatory video content • Support sales through technical account management, customer demonstrations, onboarding, integration management, and technical ownership of client environments • Monitor alerts, coordinate account modifications, communicate progress, follow up on enquiries, and identify growth opportunities • Maintain strong client relationships and communicate or escalate security issues and integration timeline changes • Maintain compliance with ISMS policies, processes, records, training, and legal and contractual obligations

🎯 Requirements

• Minimum 3 years' development experience • Strong understanding of APIs and SaaS product integration with client systems • Proficiency in HTML and JSON • Ability to read and understand code for troubleshooting and problem-solving; full-stack development skills not required • Ability to translate technical concepts into clear, non-technical language for business audiences • Strong problem-solving skills, including diagnosing issues with limited or unclear client information • Excellent written and verbal communication skills • Experience presenting to varied technical and non-technical audiences • Highly desirable: computer science degree or relevant tertiary education • Highly desirable: experience with data analysis and databases • Highly desirable: familiarity with PHP and/or Python • Highly desirable: industry-specific certifications • Highly desirable: prior SaaS or technical account management experience • Highly desirable: CRM platform experience, such as HubSpot • Must disclose existing ongoing roles or client work • Must reflect the engagement on LinkedIn as “Independent Contractor”