Application Support Engineer

🕒 March 27

🏄 California, Colorado, +15 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $86k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Husch Blackwell

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📋 Compliance

🏢 Enterprise

B2B • Compliance • Enterprise

Husch Blackwell is a national law firm that provides a broad range of legal services and advisory work to corporate and institutional clients. The firm offers litigation, corporate transactions, regulatory and compliance advice, tax and infrastructure counsel, and legal consulting and operations support, with offices across numerous U. S. cities and a focus on client service, innovation, and pro bono work.

📋 Description

• Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues. • Becomes subject matter expert on legal, financial, and administrative databases. • Schedules and performs systems operations, upgrades, maintenance and modifications. • Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found. • Opens tickets and works with vendor support as needed to resolve issues. • Works with team members to determine automation solutions to repeated issues. • Maintains a working knowledge of all applications, in-house enhancements, and updates documentation. • Has a clear understanding of the integrations and dependencies between systems. • Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users. • Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications. • Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications. • Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.

🎯 Requirements

• Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience. • Proficiency in MS SQL Server. • Experience with Elite 3E or Intapp products required. • Experience working with databases and data warehouses. • Experience with Azure preferred. • Working knowledge of accounting and finance preferred. • Familiarity with law firm operations and legal processes preferred. • Strong analytical and problem-solving skills. • Excellent communication, organizational, and interpersonal abilities. • Ability to define and communicate desired outcomes clearly. • Demonstrated ability to meet deadlines and achieve goals in a fast-paced environment. • Effective collaboration with individuals at all organizational levels. • Ability to work independently with minimal supervision. • High level of discretion when handling confidential information. • Customer service orientation with a commitment to high standards. • Creative, adaptable, and innovative team player.

🏖️ Benefits

• medical and dental coverage • life insurance • short-term and long-term disability insurance • pre-tax flexible spending account for certain medical and dependent care expenses • an employee assistance program • Paid Time Off • paid holidays • participation in a retirement plan program after meeting eligibility requirements