Account Manager – E-commerce

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns • Manage the client-agency relationship and communicate client needs to internal teams • Develop and execute email, SMS, pop-up, and flow marketing strategies • Manage approximately 40 unique marketing campaigns per month • Lead Copywriters, Designers, and Account Managers’ Associates • Plan campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery • Monitor campaign performance and improve email marketing results • Lead and attend regular client meetings and maintain ongoing client communication • Collect and analyze consumer and campaign data, set weekly goals, and identify trends • Report on email marketing revenue, campaign performance, A/B testing, and optimization measures • Collaborate with the Service Department to meet client KPIs and maintain work standards • Manage client churn and implement retention strategies • Troubleshoot client satisfaction and campaign performance issues • Liaise between clients and cross-functional teams for new services and products • Identify opportunities to expand client services and present upsell offers • Research industry best practices and report findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director • Participate in Account Managers’ group calls, training, and skill-building sessions • Provide internal service-related support to other departments • Report directly to Account Managers’ Leads, the Head of Account Managers, and the Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role • At least 6 months of experience in email marketing • Proven success in a leadership role, especially leading creative teams • Ability to work independently while maintaining work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical-thinking, and analytical skills • Growth- and results-driven mindset; ability to handle constructive criticism • Excellent interpersonal, verbal, and written communication skills • Ability to learn and adapt quickly; strong time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Comfortable working remotely and autonomously • Availability and responsiveness Mondays to Fridays, 3–6 PM BCN time • Ability to work 30–35 hours per week, approximately 140 hours per month • Stable internet connection and a laptop or PC; ability to attend virtual video conferences • Fluency in English • Experience with remote teams, account management, agency work, e-commerce, email marketing, or Klaviyo is advantageous

🏖️ Benefits

• Trial-and-adaptation period paid at full rate • Performance reviews every 9–12 months, with the first after 3–6 months • Re-evaluation of the role and workload after 6–12 months • Full-time commitment with contractor status after signing a non-disclosure agreement