Account Manager – E-commerce

🔥 14 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 16%

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Hustler Marketing

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Hustler Marketing is an award-winning email marketing agency specializing in driving brand growth for eCommerce businesses. They offer comprehensive services, including email marketing, SMS marketing, and User-Generated Content (UGC) ads, focusing on improving key metrics like Click-through Rates, Open Rates, and Customer Lifetime Value. The agency prides itself on a data-driven approach, strategic email list growth, and a commitment to delivering high ROI for over 350 brands. Hustler Marketing is recognized for their innovative strategies, particularly in retention marketing, and for their adaptability to different email marketing platforms. They emphasize personalized service by assigning account managers to a maximum of three clients, ensuring focused attention and tailored strategies. The agency also explores ad buying and conversion rate optimization, ensuring a holistic approach to marketing that integrates customer acquisition with retention.

📋 Description

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns • Manage the client-agency relationship and communicate client marketing needs to internal team members • Develop and execute marketing strategies including email campaigns, SMS campaigns, pop-ups, and flows • Lead Copywriters, Designers, and Account Managers’ Associates to ensure smooth campaign execution • Outline campaign calendars, brief new campaigns, delegate creative work, and oversee timely delivery • Manage approximately 40 unique marketing campaigns per month • Monitor campaign performance and improve email marketing results • Maintain regular client communication, lead client meetings, and respond promptly to client requests • Collect and analyze consumer demographic and trend data, set weekly goals, and drive improved results • Report on email campaign performance, including email revenue, best-performing campaigns, A/B testing results, and optimization measures • Collaborate with the Service Department to maintain standards and achieve client KPIs • Manage client churn and implement retention strategies with the Service Director • Troubleshoot client satisfaction and campaign performance issues • Act as liaison between clients and cross-functional teams for new services and products • Identify opportunities to expand client services and present targeted upselling offers • Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director • Assist with internal service-related needs and participate in group calls and training sessions • Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

🎯 Requirements

• At least 12 months of experience working in a digital marketing role, together with at least 6 months of working experience in an email marketing field • Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality work that meets client needs • Ability to work independently without compromising work standards • High accountability, responsiveness, and ability to meet deadlines • Problem-solving, critical thinking, and analytical skills • Growth and results-driven mindset; ability to handle and implement constructive criticism • Excellent interpersonal skills for communicating with clients and marketing professionals • Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency • Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite • Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time • Ability to consistently work 30-35 hours per week (approximately 140 hours per month) • Stable internet connection and a laptop or PC; ability to attend virtual video conferences • Fluency in English, with excellent verbal and written communication skills • Openness to receiving and giving feedback and constructive criticism productively • Remote work experience, account management or agency experience, and knowledge of email marketing, e-commerce, or Klaviyo are advantages or pluses

🏖️ Benefits

• Fixed-rate monthly salary paid in USD • First two months are a trial-and-adaptation period paid at full rate • Regular performance reviews every 9-12 months, with the first one after 3-6 months • Re-evaluation of the role and workload after 6-12 months

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