Client Operations Manager

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• **Client & Account Ownership:** Serve as the primary point of contact for law firm clients and partners; own the tone, quality, and frequency of all client-facing messaging. • **Campaign Launch Management:** Build the bridge between sales and delivery by driving new orders from paperwork to first lead, ensuring all criteria, delivery methods, and intake requirements are documented and met. • **Technical Distribution:** Act as the hands-on owner of LeadDistro, managing campaign builds, routing logic, filters, caps, integrations, and daily QA/QC. • **Data-Driven Dispute Resolution:** Independently manage lead quality disputes by reconciling delivery exports against client data, classifying defects, and deciding on credits or replacements based on established policy. • **Team Leadership:** Manage a small team including an Account Manager and Admin Support to ensure a high-velocity daily operating cadence where no task sits without an owner. • **System Integrity:** Maintain Monday.com as the live source of truth for all campaign statuses and keep SOPs current as products and processes evolve. • **Supplier Coordination:** Liaise with fulfillment partners and call centers to monitor volume, pacing, and quality, holding them accountable to strict specifications.

🎯 Requirements

• **Industry Experience:** 4+ years in client-facing operations or account management within performance marketing, lead generation, or a call center environment. • **Technical Proficiency:** Professional experience administering lead distribution or call routing software (e.g., LeadDistro, Boberdoo, LeadsPedia, Phonexa, Trackdrive, etc.). • **Professional Communication:** Exceptional written English skills; you must be comfortable communicating with attorneys and law firm owners with high levels of polish. • **Analytical Rigor:** Advanced spreadsheet skills; ability to analyze large CSV exports to produce defensible, data-backed answers to client queries. • **Leadership:** Prior experience managing at least 1–2 direct reports. • **Operational Demeanor:** Calm under pressure, particularly during quality disputes, with a focus on leading with data rather than apologies.

🏖️ Benefits

• 💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams • 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Competitive salary